Our buses and trains are fully accessible
Seniors (65 and older) and people with disabilities ride at a reduced rate using a Regional Reduced Fare Permit.
When boarding the bus, show your reduced fare permit to the driver. On the train, show your reduced fare permit to the conductor when asked.
Your personal care attendant can ride for free, but must board and leave with you.
Signs and other design features will help you get to and from stations and show you how to use our trains and buses. We use innovative communication tools, including art and pathways, that can guide you by sight, feel, touch or voice.
If you need help between SeaTac/Airport Station and the terminal, call Huntleigh USA 206-396-5275 four to six hours before your arrival to reserve a wheelchair or golf cart. If you have an early morning flight, call the night before. Let the dispatcher know what time to meet you, your airline and flight number, and the number of bags.
Policy: In accordance with the Americans with Disabilities Act (ADA) and directives from the Federal Transit Administration, Sound Transit will make every effort, to the maximum extent feasible, to ensure that a person with a disability has access to, and benefits from, its services. Sound Transit will make reasonable modifications to its policies, programs, and procedures applicable to its transportation services when necessary to avoid discrimination and ensure accessibility for people with disabilities.
Reasonable modifications do have limitations and are not intended to:
Considerations when making a reasonable modification request:
The request must identify the modification needed in order to use the service. Whenever feasible, please make the request in advance, before the modification is needed to access the service.
Within the scope of the ADA and reasonable modification, if Sound Transit denies a request it will make every effort, to the maximum extent feasible, to ensure that a person with a disability has access to, and benefits from, its services.
Procedure: To request reasonable modifications based on a disability please use the Reasonable Modification Request Form, or contact Sound Transit’s ADA Coordinator for assistance.
TTY Relay 711
You may be asked to complete a request form. Sound Transit will review the request in accordance with its reasonable modification plan. Sound Transit strives to respond, in writing, to each request within 15 calendar days.
All the information involved with this process will be kept confidential.
ADA Comments, Complaints, or Grievances
This procedure may be used by anyone who wishes to file a formal complaint alleging discrimination on the basis of disability in the provision of services, activities, programs or benefits by the Central Puget Sound Transit Authority, dBa Sound Transit. The complete procedure can be reviewed here.